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The biggest challenge facing several businesses isn’t just signing a client-it’s keeping them. Traditional account management often falls into a “reactive” trap: you only talk to a client when there is a major problem or when it is time for contract renewal. For agency owners and service providers, keeping up with every client manually is […]
As we move through 2026, I’ve seen a fundamental shift in the American debt collection landscape. If you’re a founder or CEO of a collection agency, you know the old playbook is hitting a wall. Between rising delinquency rates and the tightening grip of Reg F and the CFPB, the “brute force” method of high-volume […]
